Terms of service

Olivereao – Terms & Conditions

Last updated: 09/12/2025

Brand: Olivereao
Based in: United Kingdom

Welcome to Olivereao. These Terms & Conditions (“Terms”) outline the rules and regulations for using our website and purchasing our products. By accessing our site or making a purchase, you agree to be bound by these Terms.

1. About Us

Olivereao
Registered in the United Kingdom
Email: olivereao@outlook.com

2. Use of Our Website

  • You must be at least 18 years old to use our website or place an order.

  • You agree not to misuse our website or engage in unlawful activity.

  • We reserve the right to suspend or terminate access to our site at any time.

3. Product Information

  • We aim to display our products as accurately as possible. However, colours and textures may vary slightly due to screen settings.

  • All products are subject to availability.

  • We reserve the right to discontinue, modify, or update products at any time.

4. Prices & Payment

  • All prices are listed in GBP (£) and include UK VAT (where applicable).

  • We reserve the right to change prices at any time.

  • Payments must be made using the accepted payment methods shown at checkout.

  • Your order is only confirmed once payment has been processed.

5. Order Process

  • After placing an order, you will receive an email confirming receipt.

  • This email is not acceptance of your order — acceptance occurs when your order is dispatched.

  • We reserve the right to cancel orders due to stock issues, payment problems, or suspected fraud.

6. Shipping & Delivery

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for delays caused by couriers or customs processes.

  • Shipping fees and available delivery options will be displayed at checkout.

7. Returns & Refunds

We follow UK Consumer Rights laws.

You may return most products within 14 days of delivery, provided that:

  • Items are unworn, unwashed, and in original condition.

  • Tags and packaging are intact.

Non-returnable items may include:

  • Underwear, swimwear, or customised/personalised clothing (unless faulty).

To start a return, contact us at: [Insert Return Email].

Refunds are processed once the item is received and inspected. Original shipping costs may not be refunded unless the item is faulty.

8. Faulty or Incorrect Items

If an item arrives damaged or incorrect:

  • Contact us within 48 hours of receiving your order.

  • Provide your order number and photos if applicable.

  • We will arrange a replacement or refund in line with UK consumer law.

9. Intellectual Property

All content on the Olivereao website — including logos, product designs, text, graphics, and images — is owned by Olivereao and protected by copyright and trademark laws.
You may not copy, reproduce, or distribute our content without written permission.

10. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential losses.

  • Nothing in these Terms limits your statutory rights as a UK consumer.

11. Privacy & Data Protection

We comply with UK GDPR and are committed to protecting your personal data.
Please review our Privacy Policy for details on how we collect and use your information.

12. Changes to These Terms

We reserve the right to modify these Terms at any time.
The updated version will always be posted on our website with a new "Last Updated" date.

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes must be settled in UK courts.

14. Contact Us

If you have any questions about these Terms, please contact us:
Email: olivereao@outlook.com