Olivereao – Shipping Policy

Last updated: 09/12/2025

Thank you for shopping with Olivereao. This Shipping Policy outlines how we process, handle, and deliver orders placed through our website.

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1. Order Processing Time

• Orders are processed Monday–Friday, excluding UK bank holidays.

• Standard processing time is 1–3 business days.

• During busy periods (sales, launches, holidays), processing times may extend to 3–5 business days.

You will receive a confirmation email when your order is placed and a dispatch email once your order has been shipped.

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2. UK Shipping

We offer the following delivery options within the United Kingdom:

• Delivery estimates begin after your order has been processed.

• Delays caused by couriers, weather, or unforeseen events are outside our control.

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3. Shipping Confirmation & Tracking

• You will receive a tracking number via email once your order has shipped (if tracking is included with your chosen shipping method).

• Tracking updates may take 24–48 hours to appear after dispatch.

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4. Delivery Issues

Incorrect Address Provided:

• You are responsible for ensuring your shipping address is complete and correct.

• If an order is returned to us due to an incorrect or incomplete address, you may be charged a re-delivery fee.

Lost or Delayed Parcels:

• If your parcel appears delayed or lost, contact us at olivereao@outlook.com.

• We will investigate with the courier. Please allow 7–14 days for an investigation to complete.

• A replacement or refund will only be issued once the courier confirms the parcel is lost.

Damaged Parcels:

• If your order arrives damaged, contact us within 48 hours with photos of the packaging and item.

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5. Split Shipments

In some cases, your order may arrive in multiple packages.
This will not affect your shipping cost unless otherwise stated.

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6. Contact Us

If you have any questions about this Shipping Policy, please reach out:

Olivereao
Email: olivereao@outlook.com

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